Travel agents today are blessed with an infinite source of information. Not only do they have access to online resources that are available to the general public, but they also have uniquely designed tools and resources created to make their job easier. A booming industry, referred to as home based travel agents, continues to grow and evolve, and is perhaps the most likely to benefit from these resources. Tools, such as our own Budget Your Trip Agent tool, are specifically designed to make the travel agent’s job that much easier.
As a travel agent, you can benefit from these services that help you do your job with ease. Organizational tools, such as client relationship management systems, help you organize, track, and stay on top of your growing client base. You can design campaigns that market directly towards your clients’ preferences. Staying organized is critical for maintaining a professional business and providing each client with the personal attention they expect.
Information based tools give travel agents information and knowledge at their fingertips. Online applications offer anything from destination information to travel costs, or supplier reviews. Educate yourself and your clients will be thrilled with the experience you offer them. It is essential in this growing age of technology that you reassure your client that you are not only a booking agent, but also a great source of information and knowledge. Back up your business with informational resources and your clients are sure to be impressed.
Clients often expect their travel agent to be “on call” 24 hours a day. It is important that home based travel agents reassure their clients that they can help them immediately, in the event of an unexpected travel situation. For this reason, travel agents must be able to tap in to their organizational systems from anywhere, home or away. Technology such as iPhones or iPads give travel agents access to online based tools from any place they may be. This alone will give their clients peace of mind in their agent’s ability to offer them service.
It is essential that travel agents tap into every resource available to them. They are competing with an online travel industry that gives the general public the ability to research, plan, and book their own trips. By arming themselves with the countless tools filled with information, organizational resources, and user friendly technology, travel agents can stay ahead of the curve and keep their clients pleased with the service they receive.