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Princess Cruises

Cruise Line
Tour Operator
Caribbean and Central America
North America
South America
1 review

A favorite of 149 travel agents

Princess Cruise Line is a popular option for vacationers who are looking for a bit of luxury and comfort. Although most of the ships in the Princess fleet are large in size, they still succeed in creating a personal and intimate atmosphere where cruisers feel pampered and special. Princess has begun offering more flexibility to its guests through popular options like open-seating dining and a diversity of entertainment venues. On any given day guests can enjoy activities such as bingo or art auctions, go to guest lecturers or enjoy an upscale wine tasting event. Evening shows are usually Broadway in style. There are comedians, jugglers, acrobats, and magicians that keep guests entertained until late in the night.

Princess travels to regions all over the world. Trips can be found that visit ports in the Caribbean, Alaska, Mexican Riviera, Hawaii, Canada/New England, Panama Canal, Europe, Asia, Australia/New Zealand, South America, South Pacific, as well as transatlantic options. Alaska is one of the most popular destinations for the Princess Cruise Line. It has over 20 different itineraries that it offers in the area and add ons can be found that travel to Denali National Park, Fairbanks, the Kenai Peninsula, Wrangell-St. Elias National Park, Canada's Yukon Territory, and distant Prudhoe Bay on Alaska's north coast.

Princess is a great option for those travelers who are looking for a romantic experience. Most of the guests are in their 40's, 50's, or 60's, but younger guests are easily entertained as well. There are some activities for children although families are not the traditional demographic for this cruise line. Passengers are generally slightly more mellow and relaxed than you might find on a more lively and party oriented cruise line.

There is a loyalty program affiliated with Princess Cruises. This program, called Captain's Circle loyalty program, allows cruisers that have previously traveled with Princess to be identified by their keycards or nameplates. These customers receive an extra level of care from staffers and also receive perks depending on their frequency of travel. These perks include expedited embarkation and credit toward free Internet access for the Platinum level and free laundry and dry-cleaning services, a wine-tasting class, and 10% off items in the gift shop among other things for the Elite level.

Service on Princess Cruises is generally very high. Customers regularly report a positive experience with staff and customer service representatives. The food is highly reviewed as well, and the wait staff regularly go out of their way to make sure guests have a memorable and enjoyable experience.
OneSource Academy

OneSource Academy is Princess Cruise Lines online training and educational resource for travel agents. The resource is run in partnership with Cunard Cruise Line. Through the website, registered travel agents can access a variety of online educational services. These include classes, seminars and workshops that focus on travel agency booking systems and the travel agent industry in general.

In order to register for the website and all of the tools it provides, individual travel agents must be affiliated with an agency that is approved to sell either Princess Cruises or Cunard Cruise products. There is a registration process that must be completed. For this registration process a travel agency must provide a signed and authorized letter on agency letterhead from the owner or manager of the travel agency. The letter must state the intent to create a new account. IRS W-9 forms and an Arc/IATA, CLIA Certificate or business license are also required. Once registered, a travel agent can sell and manage cruise bookings from one, easy to use source. Through the OneSource Academy travel agents will have access to information and training as it relates to the latest Princess and Cunard cruise line products. Marketing materials are also available through the site.
OneSource Answers

OneSource Answers is Princess and Cunard Cruise Lines online information source. The Answers database is the same database used by the cruise lines' own customer service agents. Using the same help system that Princess Reservations Agents use to answer customers' questions, you can easily search and find answers to your clients' most frequently asked questions. Information is available on everything from eZAirSM, Department Information, Fleet, Onboard Information, Policies and Procedures, Ports, Princess Tours, onboard information, ports of call, air programs, Alaska cruise-tours and more. A simple search system allows you to enter keywords that are relevant to your question. An answer is easily accessible in only a few short seconds.

In order for travel agents to access the tool, they must be registered through the website. The registration process is the same as the one required by the OneSource Academy, and once you are registered for one tool, you have access to them all. All of the tools are integrated into one sign in process.
POLAR Online

Princess Cruises uses the POLAR Online booking system. The system is a convenient and easy to use booking system that includes features and information that are important to travel agents. Agents can access online deck plans that allow them to virtually view any public area of the ship. There are also ship facts, itinerary maps and more available as an information tool. Information is easily integrated into the system so agents can answer any of their clients' questions directly from the POLAR Online screen without navigating away from the the tool. Another convenient feature of the tool is a weather tracking system that keeps up-to-date tabs on the weather for all ports include on an itinerary.

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